Help: F.A.Q.

Q. I am using Internet Explorer and the Flash Elements do not look proper. How can I fix this?
A. There are a few compatibility issues with Internet Explorer at the moment. For this reason, please consider installing a suitable web browser.

Q. I can't see the introductory video on the homepage or any other flash elements. How can I fix this?
A. This is usually caused when you do not have Flash Player installed on your computer. Please download and install Adobe Flash Player 8.

Q. Some parts of this website do not function properly. For example, I do not see a settings dialog when I click the settings button. How can I fix this?
A. You do not have a javascript-enabled browser, or javascript turned on. To solve this problem, please enable javascript or download a more suitable web browser.

Q. I am using Microsoft Windows XP or higher, and the fonts seem to be very jagged. How can I fix this?
A. You do not have ClearType enabled. ClearType is a technology that makes text more legible on the screen by using various algorithms and makes the text appear smooth and crisp. See this Microsoft page to enable ClearType.

Q. I am using 56k, is there a lite-mode or text-mode version of this website?
A. Yes, click on the settings button on the top right corner of the website, and from the website mode drop down menu, select lite-mode. Alternatively, you can go to the Using this Website page to change your website-mode preferences.

Q. What browser do you recommend I use to best experience this website?
A. We recommend downloading and installing FireFox or Opera for a better experience with our website. For more information, please see the suitable web browses section.